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TOYOTA WARRANTY POLICY & PROCEDURES WARRANTY TEXT

Policy 4.11 Service Part Battery Warranty

Coverage

04/07 Page 2 of 7

Battery Testing Process

• Physical Damage

The analyzer cannot be used to test physically damaged batteries. If the failed battery

is physically damaged it should be replaced.

• Low Electrolyte

If the electrolyte level is below the top of the plates due to an overcharging condition,

the cause of the overcharge condition must be determined and the

warranty code

recorded as “9999” on the back of the repair order hard copy.

• Test Procedure

Test the battery, and if the display reads…

Good-

Battery

→

Indicates no problem with battery. Look for other source of the

condition.

No warranty claim required.

Good-

Recharge

→

Fully charge the battery and return it to service. Diagnose cause of

discharged battery.

Submit warranty claim using operation code 190031 for 0.4

hour.

Charge

and

Retest

→

Fully charge the battery and retest.

Failure to fully charge the

battery before retesting may result in false readings

. Proceed as

indicated in final test result:

• If test result is

“Good Battery

,” return to service.

Submit warranty claim using operation code 190031 for

0.4 hour

• If test result is

“Replace battery

,” replace battery, and

submit

warranty claim using operation code 190011A for 0.6

hour

if the battery is within the free exchange period. If

the battery is within the proration period, use operation

code 190991 with no labor.

• If test result is

“Good-Recharge

,” fully charge the battery and

return it to service. Diagnose cause of discharged battery.

Submit warranty claim using operation code 190031 for 0.4

hour

Bad Cell -

Replace

→

Remove and replace battery.

•

Submit warranty claim using operation code 190011A for

0.6 hour if the battery is within the free exchange period.

If the battery is within the proration period, use operation

code 190991 with no labor.

Replace

Battery

→

Remove and replace battery.

“Replace Battery”

result may also mean a poor connection

between the battery cables and the battery. After disconnecting the

battery cables, retest the battery using the out-of-vehicle test before

replacing it.

Submit warranty claim using operation code 190011A for

0.6 hour if the battery is within the free exchange period. If

the battery is within the proration period, use operation

code 190991 with no labor.

TOYOTA WARRANTY POLICY & PROCEDURES WARRANTY TEXT

Battery Testing Process (Continued)

Some Exide batteries cannot be tested using these procedures. Refer to the Stock

Number Charts posted on TIS for the applicable battery information.

Helpful Tips: Claim Submission

Any warranty code displayed on the analyzer during testing must be entered in the

‘battery tester code’ field located on the ‘additional information’ tab within the

warranty claim. Claims that do not contain tester codes will be returned to the dealer

for correction.

Replacement parts cannot be listed on warranty claims in cases where an exchange

battery was obtained.

Original installation information (install date, RO, miles) must be entered on all

replacement battery warranty claims.

When applicable, towing reimbursement may be requested as sublet type “TW.”

Add an exchange handling fee of 0.2 hours of “Z” time to compensate the parts

department for some of the time spent in documenting and contacting the authorized

Toyota TrueStart™ battery supplier to obtain a battery for the customer.

Warranty Exchange

During the free-exchange period, batteries will be replaced under using the exchange

program by your authorized TrueStart™ distributor using Toyota TrueStart™

batteries.

The free-exchange period is as follows:

Battery Being Replaced Procedures

Toyota TrueStart™

Battery

I. If the battery is within 24 months from the date of installation

the vehicle is still covered by the new vehicle warranty:

A. Obtain an exchange battery from your authorized Toyota

TrueStart™ battery supplier.

B. Submit a claim to TMS for the installation (labor) and towing

(sublet type TW), if applicable.

C. NOTE: Battery part numbers may not be listed as replacement

parts on claims submitted to TMS.

II. If the battery was installed more than 24 months ago

the

vehicle is no longer covered by the new vehicle warranty:

A. Purchase a battery from your authorized Toyota TrueStart™

battery supplier.

B. CPS will automatically calculate the pro-rated amount based on

the warranty months in use (# of months from the date of

installation), not since the new vehicle warranty.

C. Sublet description should be the 13-digit battery part number.

D. No labor, towing, or replacement parts should appear on the

claim.

E. Your customer is responsible for the portion not covered by

Toyota plus any installation charges.

Policy 4.11 Service Part Battery Warranty

Coverage

04/07 Page 3 of 7

TOYOTA WARRANTY POLICY & PROCEDURES WARRANTY TEXT

Policy 4.11 Service Part Battery Warranty

Coverage

04/07 Page 4 of 7

Replacement Batteries

Toyota-supplied replacement batteries (including Highlander Hybrid 12V batteries)

must be replaced using the applicable Toyota TrueStart™ battery that corresponds to

the vehicle model.

What Is Covered

Any replacement that becomes necessary due to a defect in materials or workmanship

is warrantable with the exception of the items listed under “What Is Not Covered.”

Battery Proration Procedures

Prorated reimbursement for a replacement battery is based on months in service from

the installation date of the battery. Prorated coverage only applies

after

the free-

exchange period has expired, and does not include reimbursement of labor and parts

markup. Proration is based on MSRP and not dealer cost.

How to prorate a Toyota TrueStart™ battery claim:

TYPE CLAIM INFORMATION HOW TO CALCULATE PRORATION

Toyota

TrueStart™

battery

during free-

exchange

period

(within 24

months).

Veh. model-year = 2000

Date-of-First-Use = 03/07/00

Vehicle Miles = 48,962

Orig. Install. Date = 03/07/03

Veh. Mos. In Use = 52

Repair Date = 07/20/04

MSRP = $83.30

Since this vehicle is no longer covered

by the new vehicle warranty (beyond 3

years from the date-of-first-use), you

need to:

• Calculate the months in service since

the original installation or purchase.

• A Toyota TrueStart™ battery is

covered for 24 months

the

remainder of the new vehicle

warranty.

• Calculate the months in service.

Months in service are calculated by

determining the number of calendar

months transpired since the

installation date of the failed battery.

Months in service = 16

• NO PRORATION REQUIRED since the

battery is less than 24 months old.

This battery is covered by a free

exchange and the claim to TMS should

be for labor (plus applicable tow

charges) only.

TOYOTA WARRANTY POLICY & PROCEDURES WARRANTY TEXT

Policy 4.11 Service Part Battery Warranty

Coverage

04/07 Page 5 of 7

Battery Proration Procedures (Continued)

TYPE CLAIM INFORMATION HOW TO CALCULATE PRORATION

Toyota

TrueStart™

battery after

free-exchange

period (greater

than 24 months

from installation

and beyond the

new vehicle

warranty).

Veh. Model-Year = 2003

Date-of-First-Use = 11/07/02

Vehicle Miles = 39,022

Orig. Install. Date = 03/07/03

Veh. Mos. In Use = 32

Repair Date = 07/05/05

MSRP = $83.30

Since this vehicle is no longer covered

by the new vehicle warranty (within 3

years but beyond 36,000 miles), you

need to:

•

Calculate the months in service

since the original installation or

purchase.

• A Toyota TrueStart™ battery is

covered for 24 months

the

remainder of the new vehicle

warranty.

• Calculate the months in service.

Months in service are calculated by

determining the number of

calendar months transpired since

the installation date of the failed

battery.

Months in service = 28

• Determine the proration

percentage.

Proration % = 50%

• Parts reimbursement is calculated

based on the proration percentage

multiplied by the MSRP of the

replacement battery.

Proration price =

50% x $83.30 = $41.65

• The claim to TMS should be for the

prorated parts cost of $41.65.

Policy 4.11 Service Part Battery Warranty

Coverage

04/07 Page 6 of 7

Battery Proration Chart

This chart is applicable for Toyota TrueStart™ batteries sold (Original Installation

Date) on or after October 1, 1996.

Proration Schedule for Toyota TrueStart™ Batteries

BCI Group

Size

(Battery

Size)

Toyota TrueStart™

Battery Part #

0-24

months

100%

25-48

months

50% of

MSRP

49-84

months

25% of MSRP

24 00544-24060-575 Free Exchange

(MSRP: $83.30)

$41.65 $20.83

24F 00544-24F60-575 Free Exchange

(MSRP: $83.30)

$41.65 $20.83

25 00544-25060-550 Free Exchange

(MSRP: $83.30)

$41.65 $20.83

27 00544-27060-675 Free Exchange

(MSRP: $89.30)

$44.65 $22.33

27F 00544-27F60-710 Free Exchange

(MSRP: $91.30)

$45.65 $22.83

35 00544-35060-550 Free Exchange

(MSRP: $83.30)

$41.65 $20.83

51R 00544-51R60-500 Free Exchange

(MSRP: $83.30)

$41.65 $20.83

Battery Labeling

All warranty batteries must be properly labeled with a Warranty Battery Label (M/N

00404-BTTRY-LABEL) as shown below.

TOYOTA WARRANTY POLICY & PROCEDURES WARRANTY TEXT

Policy 4.11 Service Part Battery Warranty

Coverage

04/07 Page 7 of 7

Battery Labeling (Continued)

This label will be used to validate any remaining

vehicle warranty

coverage (if

the battery is more than 24 months old, but still covered by the new vehicle

warranty) and therefore must be completed entirely. Failure to completely fill

out this new label may result in denial to cover the battery as a free exchange.

What Is Not Covered

Batteries that have been opened, dropped, frozen, or otherwise damaged are not

warranted.

Discharged batteries on in-stock vehicles where the cause of the discharge is due

to lack of maintenance are not warranted.

Batteries which fail the same day as initial installation are not warranted. These

batteries are warranted by the battery supplier.

Toyota TrueStart™ service part batteries are not warranted at 100 percent

beyond the first 24 months of use or the remainder of the Toyota New Vehicle

Limited Warranty.

Parts markup and labor after the free-exchange period has expired are not

allowed.

This warranty is subject to the limitations and exclusions as listed in Policy No.

4.17, “What Is Not Covered by the Toyota New Vehicle Limited Warranty.”